We stand behind every pouch of Myco+. If something goes wrong — whether the product arrives damaged, is defective, or simply is not what you expected — we want to make it right quickly and fairly.

This policy sets out your rights and our process. It is designed to comply fully with the Consumer Protection Act 68 of 2008 (CPA) and to go beyond the minimum where we can.

 

2.1 Unopened products

You may return any unopened, sealed Myco+ product within 30 days of the delivery date for a full refund or exchange, provided:

•       The original tamper-evident seal is intact

•       The product is in its original packaging and undamaged

•       You have proof of purchase (order confirmation email or receipt)

 

2.2 Online purchases — 5-business-day cooling-off right

Under Section 44 of the CPA, if you purchased Myco+ online (or via any direct marketing channel) you have the right to return the goods within 5 business days of delivery for any reason, without penalty. We will refund the purchase price in full. Return shipping costs in this case are for your account.

 

2.3 Damaged or defective products

If your product arrives damaged in transit, or you believe it is defective, you are entitled to a free return, replacement or full refund under the CPA’s implied warranty of quality (Section 56). This applies for up to 6 months from the date of delivery.

Please report damaged or defective products within 7 days of receiving your order by emailing info@nutrivita.co.za with:

•       Your order number

•       A clear photo of the damage or defect

•       A brief description of the issue

We will arrange collection at no charge and issue a replacement or full refund within 5 business days of receiving the returned product.

 

Because Myco+ products are consumable food items, we are unable to accept returns of:

•       Opened pouches or sachets (for health and hygiene reasons, in accordance with Section 19(6)(b) of the CPA)

•       Products returned more than 30 days after delivery (unless defective — see Section 2.3)

•       Products not purchased directly from nutrivita.co.za or an authorised reseller

•       Products where the tamper-evident seal has been broken but the product is claimed to be unused

 

If you are unsure whether your situation qualifies, please email us before returning anything. We will always try to find a fair resolution.

 

We offer free exchanges on unopened products returned within 30 days of delivery. Common exchange reasons include:

•       Received the wrong SKU (RISE / SHARP / GROUND / Bundle)

•       Wanting to swap to a different format (300g pouch vs sachets)

 

To request an exchange, follow the returns process in Section 6. Please note the product you want in exchange when you contact us.

 

5.1 Sachets (single-serve trial packs)

Individual sachets that have been opened cannot be returned. If a sealed sachet pack is damaged or defective, the same terms as Section 2.3 apply.

 

5.2 Daily Ritual Bundle

If you purchased the Daily Ritual Bundle (RISE + SHARP + GROUND) and wish to return it, the full bundle must be returned — we cannot accept returns of individual pouches from a bundle unless one specific pouch is damaged or defective.

 

5.3 Subscription orders

You may pause, skip or cancel your subscription at any time before the next order is processed. Subscription orders that have already been fulfilled are subject to the same return terms as single purchases. There is no cancellation fee.

 

5.4 Gift purchases

Gifts purchased from nutrivita.co.za may be returned by the recipient. The recipient should contact us at info@nutrivita.co.za with the order number (found on the packing slip) to initiate a return or exchange.

 

Please follow these steps:

1.     Email us at info@nutrivita.co.za with the subject line: Return Request — [your order number]

2.     Include your order number, the product(s) you wish to return, and the reason for return

3.     For damaged or defective items, attach photos (see Section 2.3)

4.     We will respond within 2 business days with return instructions and a return authorisation number (RAN)

5.     Pack the product securely, include your RAN on the outside of the parcel, and ship it to the address we provide

6.     Once we receive and inspect the return, we will process your refund or exchange within 5 business days

 

Do not return products without a return authorisation number — unauthorised returns cannot be processed.

 

7.1 Refund method

Refunds will be issued to the original payment method used at checkout. If the original method is no longer available (e.g. an expired card), we will arrange an EFT refund to a South African bank account.

 

7.2 Refund timeline

Once your return has been received and approved:

•       Credit or debit card refunds: 3 to 7 business days (depending on your bank)

•       EFT refunds: 2 to 3 business days

•       We will email you a confirmation when the refund has been processed on our side

 

7.3 Shipping costs

Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, damaged in transit, or defective product). In those cases we will refund shipping in full and cover return shipping costs.

 

If your order has not arrived within 10 business days of the expected delivery date, please contact us at info@nutrivita.co.za with your order number. We will investigate with the courier and, if the parcel cannot be located, resend your order or issue a full refund at no charge.

 

Nothing in this policy limits or overrides your statutory rights under the Consumer Protection Act 68 of 2008. In particular:

•       Section 44: Right to return goods purchased via direct marketing within 5 business days

•       Section 55: Right to goods that are reasonably suitable, of good quality, free from defects, and usable for their intended purpose

•       Section 56: Right to repair, replacement or refund for defective goods within 6 months of delivery

•       Section 19: Right to cancel advance bookings and pre-orders

 

For more information about your consumer rights, visit the National Consumer Commission at www.thencc.gov.za.

 

We aim to resolve all queries within 2 business days. Please reach out before returning anything — most issues can be resolved faster by email.

 

Email	mycoplus.sa@gmail.com
Website	www.mycoplus.co.za
Address	Unit 7, Brooklands Industrial Park, Coconut Grove, Shakas Head, KZN, 4380
Business hours	Monday to Friday, 08:00 to 17:00 SAST